At Future, we pride ourselves on our customer service.

Please view a selection of answers to many of your general queries. However, these will not be exhaustive and we will gladly answer any individual questions or required information not listed here or elsewhere on the website, please visit our contact page to get in touch.

General FAQs

WHO DECIDES WHAT OUR KIT WILL LOOK LIKE?

That is totally your choice!! Feel free to be as specific as you want with your design ideas. Please look at our 3D Kit Designer for some extensive designs!!

CAN I DESIGN MY KIT ONLINE?

Yes – you can use our new 3D kit Designer here. In the unlikely event you cannot find your perfect design on there, please contact us and our artists will create it for you.

HOW LONG DO DESIGNS TAKE?

From the time you submit your design to when you get the finished artwork sent to you, you’ll typically wait no longer than 2 or 3 business days.

SUBLIMATION OR ACTIVE RANGE

Our 3D Designer for each product has mainly (not exclusively) only sublimated options. Slightly differing fabrics are used for each dependent on their use-we will advise on contact. Sublimated garments will enable more personalised/non-standard designs and lower minimum order options. Active is perfect for off-field wear with standard colour options.

HOW MANY LOGOS ARE ALLOWED ON A CUSTOMISED SUBLIMATED KIT OR GARMENT?

Any number of logos. The cost of customising your kit is totally free of charge, including all logos/numbers etc.

HOW MANY LOGOS ARE ALLOWED ON AN ACTIVE RANGE GARMENT?

All will come priced with a maximum option of 1 (club logo or other). If any extra are required, please contact for additional printing/embroidery cost.

WHAT FORMAT OF LOGOS MUST WE PROVIDE?

Preferably a vector file. Although .ai, .eps, or .pdf formats are acceptable. Vector files provide the best quality. If you don’t have one, then contact us. We can usually convert what you do have into a vector file for a small fee.

WHAT KIND OF COLOURS MUST WE PROVIDE?

A lot of clubs have “pantone” colours which is very helpful to have. If the pantone codes are unknown, we can extract them from a vector logo. If you don’t fall into this category, then we can use any colour you want- pantone or otherwise.

ARE THERE ANY MINIMUM ORDER QUANTITIES?

Please refer to the sport or category of apparel you are ordering. You will see that we have 2 ranges for a number of items in the sublimation category, Superior and Classic-each range, has a minimum order quoted, depending on the item. However, please note the full comments under each range-you will note even for the higher minimum order ranges (Classic Ranges) we are very flexible for any reorders, especially playing kit items as we understand the potential need for this service.  The Superior ranges have NO minimum orders! The Active range has differing minimum orders.

WHAT IS THE NORMAL LEAD TIME ON CUSTOM KIT ORDERS?

Upon finalising designs and receiving payment (as per the agreed schedule), we quote 3 WEEKS ONLY GUARANTEED for delivery of our Superior Range kits and certain other products (please refer to notes on products). We quote approximately 5 weeks for others although there could be times when this will be exceeded due to unforeseen circumstances-but we will always inform you if this occurs.

HOW DO I KNOW MY SIZE?

Head to our website to see all of our sizing information, or contact us. We will also endeavour to visit you with sample sizes to make sure all club members are receiving kit and other products that are a suitable fit.

WHAT KIND OF FABRICS ARE THE KITS MADE OF?

We use a variety of fabrics which are recommended for the different types of garments required-these are constantly being reviewed in order to make sure that all our products are made of the very latest in modern and innovative materials and to ensure superior fit and comfort.

WHERE ARE THE PRODUCTS MANUFACTURED?

The vast majority of products are made in the UK! -this enables us to Guarantee the 3 week delivery timescale  on each of the products stated and allows us to be 100% confident of our customer service and satisfaction. Our other garments are supplied by hand-picked and highly recommended world-wide sources.

If you have any questions regarding our products or services, please get in touch! Always happy to help